The Baton Rouge Clinic

Caring for Generations for over 75 Years

About Us

Founded in 1946 by four local physicians who understood the importance and advantages of a group practice, The Baton Rouge Clinic remains dedicated to continually improving patient care while meeting the changing healthcare needs of our community.

Over the years we have grown to offer a comprehensive range of top-quality healthcare services for the entire family – from infants through geriatrics. In addition to outstanding primary care, we offer a wide array of specialized clinical services, from dermatology to neurology, endocrinology, sleep medicine, and surgical services – just to name a very few. In addition, we are home to one of the area’s largest internal medicine and pediatrics departments – and also have the largest number of endocrinologists, pulmonologists, and rheumatologists in the region.

From everyday healthcare needs to highly specialized medical services – you can trust The Baton Rouge Clinic to provide clinical excellence and compassionate care for your entire family. After all, we have been here for over 75 years . . . caring for generations. 

What is a Video Visit?

A video visit is a live, interactive appointment with your physician. During a telehealth appointment, you’ll use the camera and microphone of your smartphone, laptop or tablet to talk to your provider about your symptoms or concerns.

These visits are available exclusively through your active MyChart account and can be accessed via your mobile phone, tablet, or desktop device with a camera. You will also need an Internet connection and a quiet, private place where you can talk with and hear your provider.

To ensure an optimal Video Visit experience, please install the latest version of the MyChart App* prior to the start of your scheduled video visit. This can be accomplished via the App Store or Google Play Store.

Schedule your video visit by clicking the link below:

Step-by-Step Instructions:

If you do not have a MyChart account, you will receive a link to eCheck-in to your appointment. At your scheduled visit time, your provider will send you a link to begin your video visit.

If you have a MyChart account, please complete the below steps at least 15 minutes prior to your scheduled visit.

Mobile App:
  1. Login
  2. Click appointment tab
  3. Go to the scheduled Video Visit
  4. Complete eCheck-In
  5. Verify Medications and Health Issues
  6. Turn your phone horizontally to e-sign and begin visit
  7. Allow MyChart to access your microphone
  8. Allow MyChart to access your camera
  9. Once the video visit has made a connection you will see a message that says, “Connected please wait for your provider” and your appointment should begin at your scheduled time.
Using a Laptop/Desktop:
  1. Go to BatonRougeClinic.com
  2. At the top right-hand corner, click the green MyChart Login
  3. Log into your MyChart account using your User Name and Password.
  4. Click on “Visits”/ upcoming appointments and visits
  5. Click on “Upcoming Visits” Click on your scheduled video visit.
  6. You will be required to go through the e-check in process. You can edit or confirm your Demographics, Insurance Info, Medical Issues, Medications, pay your Co-Pay, e-sign and review documents that are expired (consents).
  7. Click “Begin Visit.” Once the video visit has made a connection you will see a message that says, “Connected please wait for your provider.”
Frequently Asked Questions:
  • I can see my provider on the screen, but I cannot hear them. What’s wrong?

    Verify that you have the appropriate permissions set for the MyChart app on your device. In order for video visits to work properly, you must allow MyChart access to your phone’s microphone and camera.

    • On iOS: Open Settings -> Scroll down and select MyChart -> Under “Allow MyChart to Access” ensure that both Microphone and Camera are selected.
    • On Android: Open Settings -> Apps -> MyChart -> Permissions and make sure that Camera and Microphone are listed as Allowed.

    It is possible that another app in the background of your phone is playing audio that is blocking the audio from the MyChart app. In some cases, this may display a message saying “Audio Muted by System.” Please close all other apps on your phone and relaunch MyChart and start the video visit again.

  • Why can’t I complete eCheck-In on my phone before my appointment begins?

    On mobile, some documents do not display correctly and one of the required fields does not always display on the screen. To fix this, please turn your phone horizontally. You may have to scroll over to complete the field before you are allowed to sign the document and complete eCheck-In.

  • Why is my visit marked “completed” before my provider joined the call?

    The appointment status is updated automatically when you join/leave a visit. If you disconnect in error or the appointment status shows as “Completed” prematurely. Both the provider and you can still rejoin the call for up to two hours after your scheduled appointment time. To rejoin, you must log out of MyChart and log back in. Once you are logged back in, go back to the appointment under visits.

  • I am trying to do a video visit on my computer, but I am getting a warning that my device is not supported.

    If you are attempting to join the call from a computer, there have been some reported issues with Google Chrome, Microsoft Edge, and Firefox. Please attempt to join the visit again from Internet Explorer or another web browser.

  • I am connected to the video visit, but it seems my provider is taking a while to answer.

    Your provider may be in a video visit with another patient and is running behind schedule.