For individuals who are deaf or hard of hearing, telephone communication involves communicating by text rather than by voice, typically using a teletypewriter (TTY), also known as a TDD (Telecommunications Device for the Deaf). A basic TTY consists of a keyboard, a display screen, and a modem, which operates over standard telephone lines. If a deaf individual is communicating with another TTY user, both users send and receive text. If a deaf individual is communicating with a hearing individual who doesn't have a TTY, they will use the Telecommunication Relay Service (TRS).
If you reach our voice mail system using a telecommunication relay service, please leave a detailed message so that we may respond to your request. Please leave your name, date of birth, and (if you know it) your account number.
* TDD service makes it possible for people who are hearing impaired to communicate by telephone. Messages are typed on a small keyboard and relayed over phone lines to their destination, where they appear on a device similar to a Teletype machine.