Medical Collector

Job Description

Key Responsibilities:

• Contact patients and guarantors by phone and mail regarding outstanding account balances, ensuring timely and professional follow-up.
• Work with attorneys and third-party collection agencies to monitor account status, resolve billing issues, and facilitate account resolution.
• Communicate with patients in a courteous, empathetic, and professional manner while confidently securing payment arrangements and resolving account concerns.
• Research and resolve account discrepancies by thinking critically and working independently to identify appropriate solutions.
• Maintain accurate documentation of collection activities and account updates in accordance with company policies and healthcare regulations.
• Collaborate with billing, customer service, and administrative teams to ensure efficient account management and exceptional patient service.
• Uphold patient confidentiality and comply with all applicable HIPAA guidelines and organizational policies.

Qualifications & Skills:

• Strong verbal and written communication skills with the ability to remain professional in challenging situations.
• Excellent customer service and conflict resolution abilities.
• Self-motivated with strong problem-solving skills and the ability to work independently while contributing effectively to a team environment.
• Positive attitude, attention to detail, and commitment to delivering outstanding patient experiences while achieving collection goals.

Job Requirements

If you need further information, please contact Human Resources at (225) 246-9308.

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