MyChart

FAQs

• Can I ask questions regarding a family member from my MyChart account?

  Unless you have proxy access activated for your family member’s account, you will only be able to access your MyChart account. Since MyChart offers direct access to your personal health record, sending a question about a family member would result in the question about their health to appear in your chart.

• Can I view a family member’s health record in MyChart?

  Yes, this is called proxy access, which allows a designated person, or “proxy”, access to MyChart information regarding their family member.

  Proxy access can be established by family members for patients of all ages. Patients over the age of 15 are required to give consent to their family members before proxy access to their account will be granted. Parents or guardians of patients 15 and under can simply request a MyChart account for their child to access their information.

  To activate proxy access, you will need to complete a Proxy Consent Form, which can be obtained from any of our offices. Click here to download these forms.

  Please return the completed form to the MyChart Department, your Provider’s Office, or by faxing the form to (225) 246-9140.

  For questions or concerns, please call our MyChart help desk at (225) 246-4131 or by emailing mychart@brclinic.com.

• Can my spouse and I share one MyChart account?

  No, due to the sensitive nature of medical information and because each MyChart account is directly linked to your health record, each adult must establish their own MyChart account.

• How do I sign up?

  Click here to sign up!

  Or call (225) 246-4131

  Parents/Guardians of patients 15 and under can also set up a MyChart account to access their child’s information. To establish this access, parents must complete and submit a Proxy Consent Form. Proxy Consent Forms can be obtained from any of our pediatric offices.

• How is MyChart secure?

  We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal ID’s, and passwords. Each MyChart user controls their individual password and the account cannot be accessed without that password. MyChart also uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyChart. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.

• I forgot my password. What should I do?

  You may contact our MyChart Help Desk by e-mail at mychart@brclinic.com or by phone at 225-246-4131 to request a new, secure password. You may also click the “Forgot Password” link on the sign-in page to reset your password online.

• I was logged out of MyChart; what happened?

  We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

• If I send a message to my doctor or nurse, when can I expect a reply?

  Your message will be reviewed during regular office hours and you should expect a response from the clinic within 1-2 business days. Please note that MyChart should not be used for urgent situations. Please contact your provider’s office directly if the situation requires immediate attention or dial 911 if it is an emergency.

• If some of my health information displayed on MyChart is not correct, what should I do?

  Your MyChart information comes directly from your electronic medical record at your doctor’s office. You can message the clinic with the correction or ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

• Is my activation code my user ID?

  No, your activation code is not your MyChart ID or password. You will use this code only once to log into MyChart for the first time. (The code will expire after you have used it or after 30 days). When you log into MyChart the first time, you will then be asked to create your own unique MyChart ID and password.

• Is there a fee to use MyChart?

  MyChart is a free service offered to the patients of The Baton Rouge Clinic.

• My activation code does not work. What should I do?

  If your activation code does not work, you can contact our MyChart Help Desk by e-mail at mychart@brclinic.com or by phone at 225-246-4131.

• What do I need to use MyChart?

  You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer, Chrome, Safari, etc.), or an Apple or Android mobile device to download the MyChart app.

• What is MyChart?

  MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to:

  • Request medical appointments.
  • View your health summary from the MyChart electronic medical record.
  • View lab results.
  • Request prescription renewals.
  • Pay your bill
  • Access trusted health information resources.
  • Communicate electronically and securely with your medical care team.

   

• What is your Privacy Policy?

  MyChart is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart.

• When can I see my test results in MyChart?

  Your test results are released to your MyChart account after your physician has reviewed them or within 3-4 business days.*

  *Please note that only tests and lab work completed through The Baton Rouge Clinic will be available through MyChart.

• Where can I update my personal information (e.g., home address, e-mail or change my password)?

  Log into MyChart and from the left menu, go to the Profile tab and select the appropriate option.

• Who do I contact if I have further questions?

  Please contact our MyChart Help Desk by e-mail at mychart@brclinic.com or by phone at 225-246-4131.

• Why are certain test results not shared electronically via MyChart?

  Your provider determines which types of test results are able to be accessed through MyChart. Test results of a very sensitive nature are not released to MyChart.*

  *Please note that only tests and lab work completed through The Baton Rouge Clinic will be available through MyChart.